The deal, without the fog.

PageTend is a managed website service. We build your site, register or connect your domain, host the site, keep it secure, and make the changes you ask for. Depending on your plan we also manage your Google Business Profile. You do not get a login, a builder, or a control panel; you send us the change and we make it. That is the product.

Managed website includes the site, hosting, SSL, your domain registration or connection, contact forms delivered to your inbox, hours and holiday updates, unlimited small changes made within one business day, and a short monthly report. A small change is anything you can describe in an email: new photos, a price, a service, your hours, a page of text. Larger work, such as a new page for a second location or moving a site with more than ten pages, is quoted before we do it and only done when you say yes.

Google profile management, alone or bundled with the site, is described on our pricing page and in your order. It includes setting up and correcting your Google Business Profile, keeping hours, services and photos current, posting updates, replying to reviews within two business days using wording you have approved, watching for unwanted edits, and a monthly report. It does not include paid advertising, managing platforms other than Google, photography, removing legitimate negative reviews, or multi-location management. We never write reviews, pay for reviews, or ask only happy customers for them; those practices break Google's rules and can get a listing suspended, and we will decline them.

Add-ons are available only with a website plan, are billed with it, and end when it ends; review requests are also included in every Google profile plan. The mailing list includes a sign-up form on your site and two emails a calendar month, written by us and sent only after you approve them. Unused emails do not roll over, further emails are billed per email at the price on our pricing page, and an email is not a small change under your website plan. Every subscriber confirms by email and every email carries a one-click unsubscribe. Emails must be about your own business and lawful; we may decline content, and may pause sending to a list that draws unusual bounces or complaints until the cause is fixed. If you give us an existing list, you confirm that the people on it agreed to receive email from your business, and you are responsible for that consent and for any consequences of it being untrue, including your domain being blocked by email providers; we may decline a list that we believe was not gathered with consent. The list is yours: we export it on request, and we delete it 30 days after the add-on or your plan ends. The AI chat assistant answers your visitors only from information about your business that you have given us and approved, up to the monthly question limit on our pricing page; past that, it takes visitors' details for you instead of answering. You review what it knows when we set it up and tell us when something changes, and you are responsible for that information being accurate. It is automated and can still be wrong; it is not a substitute for your own answer on anything that matters, and we are not liable for what a visitor does on the strength of one of its answers. We may switch it off if it is being abused. The managed blog includes up to four posts a calendar month (about one a week) on your website, written by us from what you tell us and published only after you approve each one. Unused posts do not roll over, further posts are billed per post at the price on our pricing page, and a post is not a small change under your website plan. You confirm that what you give us to write about is true and yours to share; we may decline a topic, and we will not name a customer or use their photo without your confirmation that they agreed. A published post stays at the same address until you ask us to take it down; posts are removed from your site when the add-on or your plan ends. Review requests email your customers after a job, from your business, asking for a review on Google, with at most one reminder. You give us only customers your business actually served, and you confirm that emailing them about their own job is lawful for you; we send every customer the same request, never offer an incentive, honour every opt-out, and may decline or pause requests that break Google's or the law's rules. We delete a customer's name and email address 180 days after the request is sent.

How changes are made. We use software, including AI, to read your requests and make changes. Simple, clear changes may be made and published automatically, after automated checks and without a person reviewing them first; larger or unclear ones go to a person before anything changes. If a change is not what you asked for, tell us and we fix it as a small change.

Response times are targets, not guarantees. We work business days, Eastern time.

Prices are on our pricing page at the time you order and in your order confirmation. Monthly plans are billed in advance each month. Annual plans are billed in advance for twelve months at the discounted annual price. Any one-time fee, such as listing setup, is billed with your first invoice unless it was waived in writing. Add-ons are billed with your website plan, on the same invoice and the same cycle: monthly with a monthly plan, and yearly, at the annual add-on price, with an annual plan. An add-on you start part way through a billing period is charged for the rest of that period, in proportion to the time left, and from then on renews with your plan. Extra mailing-list emails are billed on your next invoice. Prices do not include sales tax where it applies.

We may change prices with at least 30 days' notice by email. A price change takes effect at your next renewal; it never changes a period you have already paid for.

Payment is due on the invoice date. If a payment fails, we will tell you and retry. If a monthly plan is unpaid for 14 days after the due date, we may take the site offline until it is paid. We do not charge late fees, but we do not keep hosting an unpaid site either.

Read this section carefully, because it is the one people ask about.

When you cancel, nothing you have already paid is refunded, in whole or in part. That is true of a monthly plan and of an annual plan, of an add-on, of a one-time fee, and of a plan cancelled one week or eleven months into its term. There are no partial refunds, no proration and no credit toward another plan.

An annual plan is a twelve-month commitment paid in advance in exchange for a lower price. If you cancel an annual plan before the end of its term, the service continues until the end of the term you paid for, and no refund is given for the remaining months, in whole or in part - even if you cancel after the first month. An add-on on an annual plan is paid for to the end of the same term, and is not refunded if you cancel it early either. If you think you may leave within the year, choose the monthly plan; it costs a little more and you can stop it at any time.

Annual plans renew automatically for another twelve months at the then-current annual price unless you cancel before the renewal date. We email a reminder at least 30 days before an annual renewal, and you can cancel the renewal by replying to that email or writing to us any time before the renewal date. A cancelled annual plan simply ends on its renewal date.

Monthly plans have no minimum term. Cancel any time; the plan ends at the end of the month you have paid for, and there is no refund for the remainder of that month.

The only exceptions are when the decision is ours, not yours: if we end your service for reasons other than non-payment or a breach of these terms, or if a change to these terms materially reduces what you paid for (section 15), we refund the unused part of any prepaid period.

You can cancel by emailing us. We confirm the end date in writing. Cancelling stops future billing; it does not refund anything already paid (see section 4). On the end date the site goes offline and forms stop delivering.

Add-ons end with your plan. Cancelling your website plan cancels every add-on on it, with the same end date; so does changing to a plan without a website. You can also cancel an add-on on its own and keep your plan: it ends at the end of the period you have paid for (the month on a monthly plan, the term on an annual plan), is not refunded, and comes off your next invoice. When the mailing list ends, sending stops and the list is handled as section 2 describes; when the AI chat assistant ends, it is removed from your site. If your site is taken offline for non-payment (section 3), its add-ons stop with it.

Your content is yours. On request, before or within 30 days after the end date, we will send you an export of the text and images on your site at no charge. Your domain stays yours (see section 6). After 30 days we may delete our copy of your site and its content.

We may end your service with 30 days' notice for any reason, with a refund of any unused prepaid period. We may end it immediately, without refund, if you do not pay, if your site is used for anything in section 9, or if you ask us to do something that would break the law or a third party's rules.

If we register a domain for you, we register it in your name, with you as the registrant, and we hold it in trust for you while you are a client. Renewal is included in your plan. At any time, and in particular when you leave, we transfer the domain to a registrar account of your choosing at no charge, or unlock it for you to transfer, within five business days of your written request; we never hold a domain hostage. If you connect a domain you already own, you keep managing its registration and we only point it at your site.

You own the text, images, logos and other material you give us, and you keep owning them. You give us permission to copy, host, display and adapt them as needed to build and run your site and, if you have that plan, your Google listing. You are responsible for having the rights to what you give us, including photos and testimonials, and for its accuracy. We may decline to publish material we believe is unlawful, infringing, or against a platform's rules, and we will tell you why.

Your Google Business Profile is yours. We work on it as a manager you add and can remove at any time; you remain the owner. We never hold your Google password.

The PageTend platform, its code, its templates and its design system are ours and stay ours. Your plan gives you the right to have a site built and run on it, not a copy of it. Illustrations and stock photography we place on your site are licensed to us for that use; if you leave, we can tell you which images were yours and which were ours.

With your permission, we may show your site in our portfolio. We never do this without asking.

Your site and listing may not be used for anything unlawful, for spam, for malware or phishing, for content that infringes someone else's rights, for hate or harassment, or for adult content. We may remove such content or end the service under section 5.

We host on Cloudflare's network and design for the site to stay up even when our own systems are down. We aim for continuous availability and cannot promise it; brief interruptions for maintenance or from providers outside our control can happen. Support is by email on business days, and we answer within one business day.

Your site and listing depend on services we do not control: domain registries, Cloudflare, Google, and the email provider that delivers your forms. Their terms apply to their services. We are not responsible for their outages, decisions, or policy changes, though we will do what we can to work around them.

We build and maintain sites and listings carefully, and we cannot promise search rankings, traffic, calls, reviews, or revenue. Anyone who promises those is guessing.

The service is provided as is. To the extent the law allows, we make no warranties beyond what is written here, and our total liability to you for anything arising from the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential losses, such as lost profits or lost business, even if we were told they were possible. Some states do not allow some of these limits; where that is the case, they apply to the extent permitted.

You agree to cover us for claims by third parties that arise from content you gave us or from your use of the service in breach of these terms.

How we handle information about you and about your site's visitors is described in our privacy policy, which is part of these terms.

We may update these terms. We will email you at least 30 days before a change takes effect; continuing to use the service after that date is your agreement to the new terms. If you do not agree, you can cancel under section 5, and if the change materially reduces what you paid for, we refund the unused part of a prepaid period. A new client agrees to the version shown here on the day they sign up; the "last updated" date at the top identifies it.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. If we have a disagreement, we both agree to try to resolve it by talking first. Any claim that cannot be resolved that way may be brought in the state or federal courts located in Hillsborough County, Florida, or in the small-claims court where you are located.

What makes up the agreement. These terms, our privacy policy, and your order are the whole agreement between us about the service. Your order is the plan and price you chose at checkout, or a written quote or order form we both accepted. If they conflict, your order wins, then these terms, then the privacy policy. Nothing said on a call, in an ad, or on another page changes them unless we confirm it to you in writing.

Who is agreeing. The person who accepts these terms confirms they are authorized to do so for the business named in the order, and that the business is using the service for its work, not as a consumer.

Signing and notices. Ticking the box at checkout, or accepting a quote or order form by email, is signing this agreement; we keep a record of when you accepted and which version. Notices under these terms are given by email: ours to the address on your account, yours to info@pagetend.com. An email is written notice.

If one part fails. If a court finds any part of these terms unenforceable, that part is limited as little as needed to make it enforceable and the rest stays in force. Not enforcing a clause once does not give up the right to enforce it later.

Transfer. You may not transfer this agreement to someone else without our written consent, which we will not unreasonably refuse if you sell your business. We may transfer it to a company that takes over PageTend; we will tell you if we do, and your terms stay the same.

Events outside anyone's control. Neither of us is responsible for a delay or failure caused by something outside reasonable control, such as a major outage at a provider, a natural disaster, or government action. This never excuses paying for service already provided.

We sometimes build a site for a business before it has asked for one, using only public information, so the owner can see what a site would look like. A site built this way is unlisted and is not indexed by search engines. We send it to the owner directly and remove it on request the same day. It creates no obligation on either side.

PageTend is operated by the company named below. Questions about these terms go to info@pagetend.com. Our mailing address is on the privacy page.